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- Řízení vztahů se zákazníky : Procesy, pracovníci, technologie / Jan DOHNAL . Praha : GRADA Publishing, 2002 . 161 s il . ISBN 80-247-0401-3 . [1, currently available 1]
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- Corporate Assessment : Auditing a Company's Personality / Adrian FURNHAM, Gunter BARRIE . London : Routledge, 1993 . 13,293 s . ISBN 0-415-08118-1 . [1, currently available 1]
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- Implementing Total Quality Management / Lesley MUNRO-Faure, Malcolm MUNRO-Faure . London : Pitman Publishing, 1993 . 15,304 s . ISBN 0-273-03848-6 . [1, currently available 1]
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- Managing Your Internal Customers : The Key to Getting Better Results / Kevin THOMSON, Kathy WHITWELL . London : Pitman Publishing, 1993 . 18,283 s . ISBN 0-273-60161-X . [1, currently available 1]
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- Tough Talking : How to Handle Awkward Situations / David M. MARTIN . London : Pitman Publishing, 1993 . 5,185 s . ISBN 0-273-60163-6 . [1, currently available 1]
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