Empathy and assertiveness of managers - an important part of behaviour and the quality of communication / Zuzana Lušňáková .
In: Managerial communication [216 s.]. -- Nitra : Slovak University of Agriculture, 2012. -- ISBN 978-80-552-0922-7 (brož.). -- S. 206-216
Kategória EPCA do 2021: ACD .