Citizen satisfaction survey as a tool of citizen relationship management of local government in Slovakia / Milan Fiľa, Loreta Schwarczová, Ladislav Mura .
In: Serbian journal of management. -- ISSN 1452-4864. -- Vol. 10, no. 1 (2015), s. 117-129
Kategória EPCA do 2021: ADM
http://aseestant.ceon.rs/index.php/sjm/article/view/7147 .