Assessment of customer satisfaction as an element deciding about enterprise´s competitiveness / Manuela Ingaldi, Martin Kotus.
In: MAPE 2018 / Multidisciplinary aspects of production engineering [887 s.]. -- Zabrze : Wydawnictwo Panova, 2018. -- ISBN 978-83-65265-25-8 (brož.). -- S. 657-664
Kategória EPCA do 2021:AFC.